Securus Technologies has been changing the way correctional facilities operate. With newly acquired companies and technology, the company is on track to take over as the leader in communications and financial products in the field. Newly acquired JPay is a prime example of Securus’ efforts to make corrections facilities safer places to work and live. Wireless containment systems have recently been featured in the news and provide relief to those who’ve been victims of violence due to contraband cell phone usage in jails and prisons. The devices look like a small cell tower, however, instead of connecting calls, they intercept them, and disconnect the attempted communication.
While still in its initial phase of testing, the company plans to introduce WCS into more facilities due to its overwhelming success. During the test phase in Florida facilities, it’s understood that over one billion communication attempts were blocked. Robert Johnson, a former corrections officer who was shot 6 times, becoming a victim of this type of illegal activity, is an advocate working with Securus as a consultant. They hope to get legislation passed to make the systems mandatory in all facilities. The problem grew so far out of hand, an infant was killed. The incident was also a result of illegal inmate communication.
Securus is the perfect company to pioneer this technology. They’ve been praised many times by both families and institution management for their monitoring services. Telephone calls, video visitation, and any other communications to inmates are monitored by the company and reported if there is anything that raises a “red flag.” Many investigations were made possible, and evidence has been gained because of the service. While primarily known for providing affordable ways to stay in touch, the product offerings by Securus and its subsidiaries are plentiful.
The company has recently made news by gaining accreditation from the Better Business Bureau. An “A+” rating and a Torch Award for ethically sound business practices, has made Securus stand out from the crowd. With outstanding customer service efforts, the company also enjoys a nearly perfect resolution rate, with most concerns resolved in just one call to their contact center. Over 95 percent of customers have expressed that they’re satisfied with the service they receive. With new acquisitions and technology happening all the time, Securus Technologies is on track to remain the leader in the field and the innovators of valuable technology.