Improving Correctional Facilities Services- Securus Technologies

Correctional facilities have been receiving improved services as well as products including food staff and telephone services. Securus Technologies have been one of the leading organizations in the distribution of services in prisons, jails and other correctional institutions in Northern America. Securus Technologies is an American organization with its head office in Dallas, Texas. Established in 1986; Securus Technologies is one of the oldest companies which have been advancing with technology. Ever since its foundation it has been operating in other regions including Texas, Atlanta Georgia, Allen, and Carrolton.

Since our inception; Securus Technology has been tremendously growing and we have been delivering our services as well as products to more than 3450 correctional facilities all over the United States of America, and Canada. Over 1200000 prisoners benefit from our services and products. Being among the leading firms who have been serving the correctional facilities; we have been in the forefront of advancing technology with us introducing software as well as system that help in contraband products and cell phones in jails. As a correctional facility service provider we have been providing quality services with us acquiring approval of more than five departments of correctional institutions.

Due to our quality services and products; Securus Technologies have been receiving numerous letters and emails from their happy clients all over the United States of America and other parts of the world. Some of their letters and emails are listed below.

  • One of our clients mentioned that they were in the middle of an investigation when they inquired about our covert alert feature which assisted them to arrest the suspect who is currently in custody.
  • Our LBS software is another successful product that our clients have appreciated and as they have said, it has been of a great benefit to them in the recovery of millions of asset.
  • A happy customer said that our telephone services and recording assisted them to find evidence for one of the prisoners in their facility.

 

When A Challenge Goes Unanswered

If a company offers a competitor a challenge, and the competitor politely declines, there is nothing left for the competitor to do except to keep quiet about their supposed superiority. When Chief Executive Officer Rick Smith of Securus Technologies, offered competitor Global Tel Link (GTL) a challenge to have an independent judge determine which company has the most advanced inmate communication systems and which company offers superior customer service, GTL declined.

 

Securus Technologies operates its own domestic call center, while GTL outsources at least part of their customer service. GTL also outsources much of the work that Securus uses its trained field technicians to do. While outsourcing is not automatically an indication of inferior service, GTL could prove their customer service is equally as good as Securus’ by accepting the challenge. An unbiased third-party could judge call answer times and survey correctional facility customers to determine to gauge their satisfaction with the work done by technicians from each company.

 

As for a challenge based on technology, Securus clearly offers a greater number of innovative products, including inmate tablets apps, voice biometrics and parolee monitoring via satellite. In a comparison of product capabilities, Securus is clearly the winner. Smith isn’t expecting GTL to change their mind about accepting the challenge anytime soon.