Securus Intensifies the War on Contraband Cell Phones Using the Wireless Containment System

Securus Technologies is in the business of providing civil and criminal technological solutions to the U.S correction industry. Most of the technology developed by this institution goes towards monitoring the inmates, assisting in the management of the prisons, and keeping the public and inmates safe just to mention but a few. Of late, Securus has developed the Wireless Containment System that helps in detecting contraband phones. It also prevents inmates with contraband phones from making calls to the outside world. Over the years, we have had many incidents where inmates were able to order hits from inside their cells. Innocents die and properties destroyed as a result of contraband phones. One such incident happened to Robert Johnson, a former employee at Lee Correctional Institution. At the institution, his responsibility involved finding and confiscating contraband. Robert was so good at his job that inmates plotted his execution. Two weeks before the attempt on his life, he intercepted a package estimated to cost $50,000. On 5th March 2010, Robert woke as usual, and as he was about to go to work, an intruder stormed into the house. He would then call the intruder with the aim of diverting his attention from the bedroom where his wife lay. The next thing he remembers, he woke up in the hospital.


Johnson was shot six times in the stomach and chest. It was a miracle that he survived. The ex-convict contracted to kill Johnson said that he was contracted using a contraband phone. He was paid $ 6,000 using a re-loadable Greendot card. From then onwards, Robert Johnson dedicated his life to striping inmates off contraband. Currently, he works with Securus Technologies as a paid consultant. Securus is offering communication services to inmates in Florida. They employ the use of a Wireless Containment System to stop inmate cell phone calls. He explains that they put up a cell phone network in the facilities. The inmate’s cell phones connect to the network. As a result, they decide on the action to take whenever a call comes through the system. Only the authorized and recognized numbers like 911 are allowed to connect.


In 2017, a video of just about three and half minutes was posted on Facebook. The contents of the video was a 31-year-old inmate, Jose Ariel Rivera, brandishing a knife. The inmate is serving ten years at Evans Correctional Institution. He shot the footage using a contraband cellphone. According to his profile, it wasn’t his first time to have a cell phone. Incidents like those portrayed by the video are what the Wireless Containment System is designed to detect. Had the system been installed, the data transmission would have failed to connect through to the commercial network. On the other hand, it would have made it easier for the prison officials to track the device.


Securus Technologies, On Track To Remain on Top

Securus Technologies has been changing the way correctional facilities operate. With newly acquired companies and technology, the company is on track to take over as the leader in communications and financial products in the field. Newly acquired JPay is a prime example of Securus’ efforts to make corrections facilities safer places to work and live. Wireless containment systems have recently been featured in the news and provide relief to those who’ve been victims of violence due to contraband cell phone usage in jails and prisons. The devices look like a small cell tower, however, instead of connecting calls, they intercept them, and disconnect the attempted communication.


While still in its initial phase of testing, the company plans to introduce WCS into more facilities due to its overwhelming success. During the test phase in Florida facilities, it’s understood that over one billion communication attempts were blocked. Robert Johnson, a former corrections officer who was shot 6 times, becoming a victim of this type of illegal activity, is an advocate working with Securus as a consultant. They hope to get legislation passed to make the systems mandatory in all facilities. The problem grew so far out of hand, an infant was killed. The incident was also a result of illegal inmate communication.


Securus is the perfect company to pioneer this technology. They’ve been praised many times by both families and institution management for their monitoring services. Telephone calls, video visitation, and any other communications to inmates are monitored by the company and reported if there is anything that raises a “red flag.” Many investigations were made possible, and evidence has been gained because of the service. While primarily known for providing affordable ways to stay in touch, the product offerings by Securus and its subsidiaries are plentiful.


The company has recently made news by gaining accreditation from the Better Business Bureau. An “A+” rating and a Torch Award for ethically sound business practices, has made Securus stand out from the crowd. With outstanding customer service efforts, the company also enjoys a nearly perfect resolution rate, with most concerns resolved in just one call to their contact center. Over 95 percent of customers have expressed that they’re satisfied with the service they receive. With new acquisitions and technology happening all the time, Securus Technologies is on track to remain the leader in the field and the innovators of valuable technology.


Securus Technologies gets provisional FCC approval for Wireless Containment System

While little good comes from the practice of war, over the last 100 years, the wars that the United States have fought have produced many technologies that have everyday applications for civilians. From the personal computer to the internet to the microwave, many of the amenities of modern life that we all take for granted are direct products of the Department of Defense looking for a better way to fight wars.


Many of these wartime inventions are things that we may not even be aware of. For example, every time we get on a jet airliner, we are traveling on a design that was 100-percent the product of government contracts. In fact, the first jet airliner, the Boeing 707, was heavily sourced from that company’s other famous plane, the B-52 strategic bomber.


This trend of war being the mother of useful American innovation has not abated to the present. Today, one of the most exciting new innovations to hit the prison industry is the Wireless Containment System, a product of prison communications services giant Securus Technologies.


The Wireless Containment System is a ready-to-go cellular interdiction and interception suite. Developed directly from a system known as Stingray, which was used to intercept enemy communications and pinpoint enemy operatives in the Afghanistan and Iraq theaters, the Wireless Containment System is one of the most powerful civilian-approved anti-cellular applications that have ever been developed.


In fact, the WCS is so powerful that Securus has been tussling with the Federal Communications Commission over its deployment for the last few years. The FCC has voiced concerns that, should the system fall into the wrong hands, it could be severely abused in a number of ways that could seriously undermine the public safety.


Securus responded by a complete redesign of the system, creating a map-based feature that uses a combination of GPS technology and advanced radar-like ranging equipment to ensure that the device’s reach cannot extend beyond the prison grounds, potentially interfering with legitimate cellular traffic on the outside.


While the system has not yet gained full FCC approval for use at all of the nation’s carceral facilities, it has been approved for trial deployments at some of the more remote prisons across the American West. So far, the results are extremely promising, with corrections officers where the system has been deployed reporting that the rate of blocking unauthorized cellular calls is effectively 100 percent. Guards have also stated that the homing mechanism allows them to uncover the precise location of all contraband devices within the system’s operating radius, allowing for the immediate physical confiscation of any smuggled cell phone.


Securus estimates that the system will be approved for full deployment sometime in mid-2018 and that it will soon be installed across the nation.


Ways in which Securus Technologies is Improving Correctional Facilities

Securus Technologies is known for its leading edge civil and criminal justice technology solutions that are aimed at improving public safety and the modern day incarceration experience. Securus Technology serves several security agencies that are in charge of law enforcement and public safety. The technology provided by Securus is powerful, yet easy to use. The Securus team is composed of dedicated designers, technologists and engineers who have ensured the company provides innovative solutions for their clients.


The products by Securus are not only economical for the customers but also maintains high-quality solutions and provide the best customer service in this sector Securus provides services such as connecting inmates to their family and connecting the facility personnel to critical information for the operation of the establishment. Securus Technologies has impacted many lives positively with the services that they provide.


Because of the positive impact that Securus Technologies has had in the lives of people, they receive numerous letters and emails about the products and how we chsnge lives. An example is when our services assisted law enforcement in arresting corrupt staff member by information obtained from phone calls. More corrupt members are now able to be apprehended because of technology provided by Securus.


Securus Technologies also enabled calls to be monitored to get information regarding inmate alcohol use and drug selling inside the facility. The technology has also been able to unveil cellular device threats and suspicious conversations at the same facility. The vision of Securus Technologies has also enabled institutions to improve the general security posture of different facilities. The LBS services, in particular, has been cited to be helpful in several facilities to unveil many illegal activities taking place within these institutions.


The firm has its headquarters in Dallas, Texas, and serves almost 3500 facilities all over the country. It has impacted positively the lives of over 1 million inmates across North America.


Improving Correctional Facilities Services- Securus Technologies

Correctional facilities have been receiving improved services as well as products including food staff and telephone services. Securus Technologies have been one of the leading organizations in the distribution of services in prisons, jails and other correctional institutions in Northern America. Securus Technologies is an American organization with its head office in Dallas, Texas. Established in 1986; Securus Technologies is one of the oldest companies which have been advancing with technology. Ever since its foundation it has been operating in other regions including Texas, Atlanta Georgia, Allen, and Carrolton.

Since our inception; Securus Technology has been tremendously growing and we have been delivering our services as well as products to more than 3450 correctional facilities all over the United States of America, and Canada. Over 1200000 prisoners benefit from our services and products. Being among the leading firms who have been serving the correctional facilities; we have been in the forefront of advancing technology with us introducing software as well as system that help in contraband products and cell phones in jails. As a correctional facility service provider we have been providing quality services with us acquiring approval of more than five departments of correctional institutions.

Due to our quality services and products; Securus Technologies have been receiving numerous letters and emails from their happy clients all over the United States of America and other parts of the world. Some of their letters and emails are listed below.

  • One of our clients mentioned that they were in the middle of an investigation when they inquired about our covert alert feature which assisted them to arrest the suspect who is currently in custody.
  • Our LBS software is another successful product that our clients have appreciated and as they have said, it has been of a great benefit to them in the recovery of millions of asset.
  • A happy customer said that our telephone services and recording assisted them to find evidence for one of the prisoners in their facility.


When A Challenge Goes Unanswered

If a company offers a competitor a challenge, and the competitor politely declines, there is nothing left for the competitor to do except to keep quiet about their supposed superiority. When Chief Executive Officer Rick Smith of Securus Technologies, offered competitor Global Tel Link (GTL) a challenge to have an independent judge determine which company has the most advanced inmate communication systems and which company offers superior customer service, GTL declined.


Securus Technologies operates its own domestic call center, while GTL outsources at least part of their customer service. GTL also outsources much of the work that Securus uses its trained field technicians to do. While outsourcing is not automatically an indication of inferior service, GTL could prove their customer service is equally as good as Securus’ by accepting the challenge. An unbiased third-party could judge call answer times and survey correctional facility customers to determine to gauge their satisfaction with the work done by technicians from each company.


As for a challenge based on technology, Securus clearly offers a greater number of innovative products, including inmate tablets apps, voice biometrics and parolee monitoring via satellite. In a comparison of product capabilities, Securus is clearly the winner. Smith isn’t expecting GTL to change their mind about accepting the challenge anytime soon.